Now TV

Q(Now TV) What should I do if my TV shows a black screen, or error message, when I activate the set-top box?

Please click here to resolve the problem by taking a few simple steps. If the issue persists, please click “Live Chat” on this website for assistance.

Q(Now TV) What is the activation key required to boot the set-top box?

The default activation key comprises the first four digits of your HKID/passport number and is used for first-time service activation. For example, if your HKID or passport number is A123456 (7), you should enter 1234.

Q(Now TV) If my set-top box malfunctions, will you send someone to check it for me?

If you’ve subscribed to our set-top box rental offer, we will send a field service staff to conduct on-site maintenance and provide another set-top box if your unit is found to be faulty. Please click “Live Chat” on this website for assistance.

Q(Now TV) How are charges calculated, if I subscribe to a channel after the bill cut-off date?

Charges between the channel subscription start date and the bill cut-off date will be calculated on a pro-rata basis, and will be billed together with charges for the following full-month.

Q(Now TV)Why has my Now TV service been suspended following temporary suspension of my NETVIGATOR broadband service because of outstanding payment?

Now TV service relies on broadband connectivity. If you are using NETVIGATOR broadband service for Now TV and it has been suspended because of outstanding payment, your Now TV service will also be affected. Please settle your NETVIGATOR broadband bill, so we can resume your broadband and Now TV service without delay.

Q(Now TV) Can I use different credit cards to pay for Now TV and NETVIGATOR broadband service?

Yes. Even though the default setting is to charge both Now TV and NETVIGATOR broadband service fees to the same credit card, you can still change to use different credit cards for the payment. Please click “Live Chat” on this website to update your credit card information.

Q(Now TV) Can I receive a paper bill for Now TV service? And will there be an additional charge?

We will provide a paper bill for Now TV service at a cost of HK$5 per bill.

Q(Now TV) Can I choose the language for my Now TV bills?

You can change the language for onscreen TV bills, but paper or email bills are available in English only.

Q(Now TV) How will I receive my Now TV bill?

Simply provide a valid email address in order to receive an electronic bill. Alternatively, you can receive a paper bill for a charge of HK$5 per bill.

Q(Now TV) Can I check my channel/program subscription charges and other details?

You can check channel/program subscription charges and other subscription details on your TV screen. Simply press the HOME Button on the remote control then go to Settings > Billing Inquiry on your TV screen. Unbilled channel/program subscription charges will be shown on your onscreen TV bill around two days after you subscribe.