Multi-media call center

HKT multimedia contact center solutions enable the delivery of high-quality, consistent experiences across customer touch points.

Solution features and benefits

• Our packaged and customized solutions are easy-to-use, saving customers training time and increasing operational efficiency
• Our solutions create consistent customer experiences across all interaction channels because they support voice, email, SMS and interactions on social media such as Facebook and WeChat through a single interface
• We can also help to source optimization tools through our connection with contact center agents and skilled back-office experts

For details, please contact your HKT account manager or email your inquiry.
 
To learn more about other products, please visit HKT Enterprise Solutions website.