FAQs
Expand All
How is HKT driving innovation and the development of Hong Kong’s digital economy?
As a leader in Hong Kong’s technology, media and telecommunications sector, HKT continues to develop world-class network infrastructure, providing vital support for Hong Kong’s innovation and digital economy.
The Group operates a fibre network with a total length of 2.5 million kilometres, equivalent to more than 60 times the circumference of the Earth. Connecting 90 exchanges across Hong Kong Island, Kowloon and the New Territories, we deliver stable network services across all districts. We are the first and only network service provider in Hong Kong to meet the F5G-A standard established by the European Telecommunications Standards Institute, and have been recognised by Ookla® Speedtest®, the renowned global independent connectivity intelligence leader, as providing the fastest and best fixed network in Hong Kong and the East Asia region.
By the end of 2026, the Group plans to launch Hong Kong’s first ultra-low-latency 3.2Tbps AI Data Centre Inter-connect Superhighway, providing enterprises, universities and research laboratories with reliable, high-bandwidth and ultra-low-latency connectivity to support AI and data-intensive applications. At the same time, through its 5G network covering 99% of Hong Kong, together with next-generation 5.5G network, the Group is meeting business needs for digital applications such as Internet of Things (IoT) and low-altitude economy, accelerating digital economy development and contributing to Hong Kong’s progress towards becoming an international innovation and technology (I&T) hub.
The Group operates a fibre network with a total length of 2.5 million kilometres, equivalent to more than 60 times the circumference of the Earth. Connecting 90 exchanges across Hong Kong Island, Kowloon and the New Territories, we deliver stable network services across all districts. We are the first and only network service provider in Hong Kong to meet the F5G-A standard established by the European Telecommunications Standards Institute, and have been recognised by Ookla® Speedtest®, the renowned global independent connectivity intelligence leader, as providing the fastest and best fixed network in Hong Kong and the East Asia region.
By the end of 2026, the Group plans to launch Hong Kong’s first ultra-low-latency 3.2Tbps AI Data Centre Inter-connect Superhighway, providing enterprises, universities and research laboratories with reliable, high-bandwidth and ultra-low-latency connectivity to support AI and data-intensive applications. At the same time, through its 5G network covering 99% of Hong Kong, together with next-generation 5.5G network, the Group is meeting business needs for digital applications such as Internet of Things (IoT) and low-altitude economy, accelerating digital economy development and contributing to Hong Kong’s progress towards becoming an international innovation and technology (I&T) hub.
How does HKT help businesses seize the new opportunities brought about by AI transformation?
The emergence of AI is reshaping industries and transforming everyday life. Building on our leading network infrastructure and core capabilities, HKT is actively driving AI adoption among enterprises and consumers, enhancing operational efficiency, productivity and quality of life.
For businesses, the Group is leveraging our AI Superhighway to connect major data centre regions in Tseung Kwan O, Chai Wan and Kwai Chung, facilitating interconnection of AI and Supercomputing clusters between data centres and helping large enterprises and organisations meet the next-generation AI workload. In addition, building on our extensive fibre and mobile network, we provide tailored solutions for enterprises across different industries and sizes. These enable enterprises to harness AI-driven automation and data analytics to streamline repetitive tasks, improve decision-making efficiency, strengthen risk management and deliver more personalised customer experiences, thereby enhancing competitiveness and driving business innovation.
We have also integrated a number of leading AI models, agents and tools into the HKT.AI platform, enabling individuals and SMEs to flexibly use different AI tools best suited to their needs. The platform helps users organise information, create content and complete daily tasks more effectively, improving productivity across work, study and creative activities.
For businesses, the Group is leveraging our AI Superhighway to connect major data centre regions in Tseung Kwan O, Chai Wan and Kwai Chung, facilitating interconnection of AI and Supercomputing clusters between data centres and helping large enterprises and organisations meet the next-generation AI workload. In addition, building on our extensive fibre and mobile network, we provide tailored solutions for enterprises across different industries and sizes. These enable enterprises to harness AI-driven automation and data analytics to streamline repetitive tasks, improve decision-making efficiency, strengthen risk management and deliver more personalised customer experiences, thereby enhancing competitiveness and driving business innovation.
We have also integrated a number of leading AI models, agents and tools into the HKT.AI platform, enabling individuals and SMEs to flexibly use different AI tools best suited to their needs. The platform helps users organise information, create content and complete daily tasks more effectively, improving productivity across work, study and creative activities.
How does HKT support the development of Hong Kong as a smart city?
HKT’s leading network infrastructure provides a strong foundation for Hong Kong’s smart city development, and the Group has long played an active part in a wide range of smart city projects led by the HKSAR Government. We have established over 19,000 Wi-Fi hotspots across Hong Kong, and have participated in the Government’s “Wi-Fi.HK” programme since 2014, providing completely or time-limited free of charge Wi-Fi services at selected hotspots. This enables the public and tourists to access digital information and services at any time, enhancing citywide connectivity and supporting smart city development.
With the rapid advancement of AI technology, we are also actively promoting AI education and digital inclusion to strengthen the public’s digital literacy and AI capabilities, preparing them for the AI era. Since 2023, we have promoted AI education and broadened access to AI knowledge through “AI Academy”. At the same time, through training initiatives such as the “Smart Pama Workshops”, we help senior citizens acquire essential smartphone and AI skills. By providing learning and training opportunities for people of all ages, we are committed to bridging the digital divide and empowering the community to embrace smart living.
With the rapid advancement of AI technology, we are also actively promoting AI education and digital inclusion to strengthen the public’s digital literacy and AI capabilities, preparing them for the AI era. Since 2023, we have promoted AI education and broadened access to AI knowledge through “AI Academy”. At the same time, through training initiatives such as the “Smart Pama Workshops”, we help senior citizens acquire essential smartphone and AI skills. By providing learning and training opportunities for people of all ages, we are committed to bridging the digital divide and empowering the community to embrace smart living.
How does HKT promote collaboration among the government and the industry, academic and research sectors to drive innovation and technology development?
Hong Kong possesses a strong foundation in higher education and research, a growing startup ecosystem, and the opportunities arising from the development of the Northern Metropolis and the Hong Kong-Shenzhen Innovation and Technology Park (HSITP) in the Lok Ma Chau Loop, both of which are emerging into major I&T hubs. The city is now at a crucial stage of transforming its research excellence into industrial application with tangible market value.
Against this backdrop, HKT is actively bridging innovation with the market through collaboration among the government, industry, academic and research sectors. Leveraging the Group’s network infrastructure, industry partner ecosystem and large customer base, we provide testing platforms, data environments and go-to-market channels to accelerate the translation of research outcomes into market-ready products and solutions. In doing so, we support Hong Kong’s I&T ecosystem in progressing from research excellence to industrialisation and large-scale deployment.
In April 2026, the Group established the Joint Research and Development Laboratory (the HKT-ASTRI Joint R&D Lab) with the Hong Kong Applied Science and Technology Research Institute (ASTRI) in the Lok Ma Chau Loop. The Lab combines research capabilities of academia with the market insights, technology deployment and commercialisation experience of enterprises to jointly develop solutions in areas such as AI, Low Earth Orbit satellites, low-altitude economy, cybersecurity and IoT. This collaborative model enables research teams to repeatedly validate and refine technologies in real-world scenarios, accelerating prototype testing, systems integration and deployment, shortening the cycle from research and development to commercialisation.
The Group is also committed to leveraging Hong Kong’s unique strengths as a gateway between the Chinese Mainland and global markets. Through its extensive global network, cross-border technological capabilities and innovative end-to-end enterprise solutions, HKT responds to the needs of different industries, helping Chinese Mainland enterprises expand steadily into overseas markets, while also supporting Hong Kong and multinational businesses in capturing opportunities arising from the development of the Chinese Mainland and the Greater Bay Area.
Against this backdrop, HKT is actively bridging innovation with the market through collaboration among the government, industry, academic and research sectors. Leveraging the Group’s network infrastructure, industry partner ecosystem and large customer base, we provide testing platforms, data environments and go-to-market channels to accelerate the translation of research outcomes into market-ready products and solutions. In doing so, we support Hong Kong’s I&T ecosystem in progressing from research excellence to industrialisation and large-scale deployment.
In April 2026, the Group established the Joint Research and Development Laboratory (the HKT-ASTRI Joint R&D Lab) with the Hong Kong Applied Science and Technology Research Institute (ASTRI) in the Lok Ma Chau Loop. The Lab combines research capabilities of academia with the market insights, technology deployment and commercialisation experience of enterprises to jointly develop solutions in areas such as AI, Low Earth Orbit satellites, low-altitude economy, cybersecurity and IoT. This collaborative model enables research teams to repeatedly validate and refine technologies in real-world scenarios, accelerating prototype testing, systems integration and deployment, shortening the cycle from research and development to commercialisation.
The Group is also committed to leveraging Hong Kong’s unique strengths as a gateway between the Chinese Mainland and global markets. Through its extensive global network, cross-border technological capabilities and innovative end-to-end enterprise solutions, HKT responds to the needs of different industries, helping Chinese Mainland enterprises expand steadily into overseas markets, while also supporting Hong Kong and multinational businesses in capturing opportunities arising from the development of the Chinese Mainland and the Greater Bay Area.
How does HKT enhance smart living experiences for the public?
HKT’s unique quadruple-play advantage brings together fixed-line, fibre broadband, mobile communications, and media and entertainment services, providing a one-stop digital experience for individuals and families with ultra-high-speed, low-latency and reliable connectivity.
The Group operates thousands of mobile network base stations in Hong Kong, and its 5G network covers 99% of the population, serving more than one million 5G customers. We are also the first telecommunications service provider in Hong Kong to deploy 25Gbps mobile backhaul, and hold substantial low-band spectrum resources. These help strengthen network coverage and meet the demand in large event venues, public transport facilities and indoor environments, enabling the public to access digital services wherever they are.
At the same time, the Group operates Hong Kong’s first fibre network compliant with the F5G-A standard, covering around 57,000 residential buildings across the city. This provides individuals with high-speed, low-latency and stable network connectivity to support services such as streaming, smart home and digital lifestyle services, integrating technology seamlessly into everyday life.
The Group operates thousands of mobile network base stations in Hong Kong, and its 5G network covers 99% of the population, serving more than one million 5G customers. We are also the first telecommunications service provider in Hong Kong to deploy 25Gbps mobile backhaul, and hold substantial low-band spectrum resources. These help strengthen network coverage and meet the demand in large event venues, public transport facilities and indoor environments, enabling the public to access digital services wherever they are.
At the same time, the Group operates Hong Kong’s first fibre network compliant with the F5G-A standard, covering around 57,000 residential buildings across the city. This provides individuals with high-speed, low-latency and stable network connectivity to support services such as streaming, smart home and digital lifestyle services, integrating technology seamlessly into everyday life.
How does HKT drive the mass adoption of AI and realise its vision of “AI for All”?
HKT is committed to driving the mass adoption of AI, with the aim of making it a natural extension of everyday services for both enterprises and individuals.
As the range of AI models continues to expand, the Group has launched HKT.AI, its self-developed, one-stop integrated AI platform. It enables SMEs and individuals to access a wide range of leading global AI resources through a single, user-friendly platform. We also provide a round-the-clock hotline dedicated to AI support, as well as designated specialists to assist businesses with platform setup as needed.
HKT has also sourced more than 1,300 commercially available AI devices and services, including AI smartphones, smart glasses and smart home products. AI specialists are available at 49 retail outlets to provide customers with the guidance they need.
In 2023, HKT established the “AI Academy”, which offers free basic and advanced courses to help the public master a range of popular AI tools. To date, it has organised more than 300 online and in-person courses. We also collaborate with community service organisations to provide digital training and outreach activities for underserved communities, strengthening digital literacy, bridge the digital divide and promote the mass adoption of AI.
As the range of AI models continues to expand, the Group has launched HKT.AI, its self-developed, one-stop integrated AI platform. It enables SMEs and individuals to access a wide range of leading global AI resources through a single, user-friendly platform. We also provide a round-the-clock hotline dedicated to AI support, as well as designated specialists to assist businesses with platform setup as needed.
HKT has also sourced more than 1,300 commercially available AI devices and services, including AI smartphones, smart glasses and smart home products. AI specialists are available at 49 retail outlets to provide customers with the guidance they need.
In 2023, HKT established the “AI Academy”, which offers free basic and advanced courses to help the public master a range of popular AI tools. To date, it has organised more than 300 online and in-person courses. We also collaborate with community service organisations to provide digital training and outreach activities for underserved communities, strengthening digital literacy, bridge the digital divide and promote the mass adoption of AI.
How does HKT combat scams and protect customers from fraud?
HKT has been actively advancing anti-scam efforts through a range of measures and cross-sector collaboration to raise scam awareness and safeguard digital security for customers and underserved communities.
Since 2023, the Group has participated in the Anti-scam Consumer Protection Charter, the Anti-scam Consumer Protection Charter 2.0 and the Anti-scam Consumer Protection Charter 3.0. Through these initiatives, we work alongside industry players and relevant stakeholders to combat fraud. We also support the SMS Sender Registration Scheme, which helps members of the public identify the source of text messages through registered sender names prefixed with the “#” symbol.
The Group also provides customers with a range of anti-scam measures, including a 24-Hour “Anti-Scam Support” Helpline (WhatsApp), anti-scam specialists at retail outlets, cybersecurity advisory services, real-time scam call alerts, and SMS sender ID verification services. These measures help customers identify suspicious calls and messages at early stage.
Tap & Go, a member of the HKT Group, has also launched the Single Use Card, a one-time virtual prepaid card that immediately expires after successful payment. This helps prevent any subsequent unauthorised use and mitigate risks from merchant data breaches, thereby enhancing security for online transactions.
Since 2023, the Group has participated in the Anti-scam Consumer Protection Charter, the Anti-scam Consumer Protection Charter 2.0 and the Anti-scam Consumer Protection Charter 3.0. Through these initiatives, we work alongside industry players and relevant stakeholders to combat fraud. We also support the SMS Sender Registration Scheme, which helps members of the public identify the source of text messages through registered sender names prefixed with the “#” symbol.
The Group also provides customers with a range of anti-scam measures, including a 24-Hour “Anti-Scam Support” Helpline (WhatsApp), anti-scam specialists at retail outlets, cybersecurity advisory services, real-time scam call alerts, and SMS sender ID verification services. These measures help customers identify suspicious calls and messages at early stage.
Tap & Go, a member of the HKT Group, has also launched the Single Use Card, a one-time virtual prepaid card that immediately expires after successful payment. This helps prevent any subsequent unauthorised use and mitigate risks from merchant data breaches, thereby enhancing security for online transactions.
What is the difference in business nature between HKT and PCCW?
HKT is a member of the PCCW Group and is primarily focused on telecommunications, technological innovation and digital services. Building on our fibre network and 5G mobile communications, we provide enterprises and consumers with one-stop integrated digital services centred on stable, ultra-high-speed, high-bandwidth and low-latency connectivity.
PCCW has a diversified business portfolio, spanning multimedia, entertainment, property development and other investments. This includes a fully integrated multimedia and entertainment business that provides over-the-top (“OTT”) video services in Hong Kong and other regions, as well as content production, artiste management and the event business. In addition, PCCW operates a domestic free TV service in Hong Kong.
PCCW (stock code: 00008) holds a majority stake in HKT Trust and HKT Limited (stock code: 06823).
PCCW has a diversified business portfolio, spanning multimedia, entertainment, property development and other investments. This includes a fully integrated multimedia and entertainment business that provides over-the-top (“OTT”) video services in Hong Kong and other regions, as well as content production, artiste management and the event business. In addition, PCCW operates a domestic free TV service in Hong Kong.
PCCW (stock code: 00008) holds a majority stake in HKT Trust and HKT Limited (stock code: 06823).
What are HKT’s core businesses?
HKT is a leader in technology, media and telecommunications, connecting customers across Hong Kong, Chinese Mainland and the world. Supported by its extensive network infrastructure, the Group drives digital transformation for enterprises while enriching the everyday lives of the public.
On the business front, HKT combines its extensive network, system integration expertise and broad partner ecosystem to help enterprises and SMEs adopt digital solutions at scale. These solutions strengthen their competitiveness, accelerate digital transformation and advances their network infrastructure. We also serve as a cross-border springboard for businesses expanding overseas or entering the Chinese Mainland market, helping them navigate technological complexities.
For consumers, leveraging our quadruple-play advantage, HKT integrates fixed-line, fibre broadband, mobile communications and media and entertainment services, powered by innovative technologies, to deliver a seamless experience for individuals and families, underpinned by ultra-high-speed, low-latency and reliable connectivity. At the same time, we are building an integrated digital ecosystem spanning e-commerce, FinTech, HealthTech and InsurTech, while empowering consumers through AI-driven innovation.
On the business front, HKT combines its extensive network, system integration expertise and broad partner ecosystem to help enterprises and SMEs adopt digital solutions at scale. These solutions strengthen their competitiveness, accelerate digital transformation and advances their network infrastructure. We also serve as a cross-border springboard for businesses expanding overseas or entering the Chinese Mainland market, helping them navigate technological complexities.
For consumers, leveraging our quadruple-play advantage, HKT integrates fixed-line, fibre broadband, mobile communications and media and entertainment services, powered by innovative technologies, to deliver a seamless experience for individuals and families, underpinned by ultra-high-speed, low-latency and reliable connectivity. At the same time, we are building an integrated digital ecosystem spanning e-commerce, FinTech, HealthTech and InsurTech, while empowering consumers through AI-driven innovation.