香港電訊獲頒卓越服務獎項

香港電訊憑藉於客戶服務、市場策劃及國際電訊服務各方面的傑出表現,近月榮獲多個具代表性的獎項。

香港電訊於去年推行 「摯誠為你 - 好> 很好> 非常好」計劃,進一步提升商業客戶的滿意程度,並憑藉此項計劃獲頒「2013香港工商業獎–顧客服務大獎」。有關獎項乃由香港特區政府全力支持,並由香港零售管理協會主辦。

此外,香港電訊最近於香港零售管理協會主辦的2013年度「傑出服務獎」中,榮獲「最佳服務團隊獎」銀獎。

除了卓越的客戶服務,PCCW-HKT流動通訊服務的「流動無極」宣傳推廣計劃於2013年度「HKMA/TVB傑出市場策劃獎」中榮獲最高殊榮的金獎,而該獎項獲本港市場推廣界公認為業界中的「奧斯卡」。

與此同時,香港電訊旗下的國際業務單位PCCW Global於2013年城域以太網論壇(MEF)舉辦的頒獎禮中,憑著全面的批發服務組合及環球網絡覆蓋,奪得「最佳批發以太網服務」殊榮。

Recognition of HKT service excellence

In recent months, HKT has been recognized in several prestigious awards for its achievements in customer service, marketing strategies and global telecom service.

HKT launched the “Here to Serve: good to GREAT” Service Excellence Program to further enhance the satisfaction level of our commercial customers last year. The program won the Customer Service Grand Award in the 2013 Hong Kong Awards for Industries championed by the HKSAR Government and organized by the Hong Kong Retail Management Association (HKRMA).

In recognition of our retail team’s outstanding service, HKT has also recently been honored with the Silver Award in The Best Team Performance Award in HKRMA’s 2013 Service & Courtesy Award.

In addition to customer service, PCCW-HKT mobile service’s "Ultimate Mobility" campaign has won the Gold Award in the HKMA/TVB Awards for Marketing Excellence 2013. This event is widely regarded as the equivalent of “Oscars” in the local marketing profession.

Last but not least, PCCW Global, the international operating division of HKT, has won the Best Wholesale Ethernet Service for its robust wholesale offering and global coverage at the Metro Ethernet Forum’s (MEF) Global Carrier Ethernet Service Provider Awards 2013.



Customer Service Grand Award
  
香港電訊集團董事總經理艾維朗先生接受香港特區政府署理行政長官林鄭月娥女士頒發「顧客服務大獎」。
Mr. Alex Arena, HKT Group Managing Director, receives the Customer Service Grand Award from Mrs. Carrie Lam, Acting Chief Executive of the HKSAR Government.

HKMA/TVB Award
  
香港電訊個人客戶業務董事總經理吳永豪先生(左二)、香港零售管理協會主席麥瑞琼女士(中)及「最佳服務團隊獎」銀獎得獎團隊合照。
Group photo of Mr. Ringo Ng, Managing Director of HKT's Consumer Group (2nd from left), Ms. Caroline Mak, Chairman of HKRMA (center), and the Silver Award winner of The Best Team Performance Award.

HKRMA Award
  
香港電訊無線業務市場營銷總裁林國誠先生(右)接受香港管理專業協會(HKMA)主席孫大倫博士頒發宣傳推廣計劃金獎。
Mr. Bruce Lam, Chief Marketing Officer of HKT’s Wireless Business (right), receives the Gold Award for the best marketing campaign from Dr. Dennis Sun, BBS, JP, Chairman of HKMA.

 

 

4G LTE網絡伸延至更多港鐵線路

為了讓乘客在更多港鐵沿綫享用極速的4G服務,我們最近已經啟動港鐵東鐵綫及西鐵綫的4G LTE網絡覆蓋,並陸續將覆蓋伸延至馬鞍山綫及落馬洲支綫。自2013年1月起,PCCW-HKT的4G LTE網絡已覆蓋至港鐵線路,包括觀塘、荃灣、港島、東涌、將軍澳、迪士尼綫及機場快綫。
 

 
  4G LTE network coverage in MTR  

More 4G LTE network coverage in MTR

We are devoted to enabling commuters to enjoy ultra-fast 4G services along more MTR lines. Our 4G LTE network coverage has recently been activated on the East Rail Line and West Rail Line. Further expansion to the Ma On Shan Line and Lok Ma Chau (spur line) is in the pipeline. Since January 2013, PCCW-HKT has provided 4G LTE coverage along major MTR lines including Kwun Tong, Tsuen Wan, Island, Tung Chung, Tseung Kwan O, Disneyland Resort, and the Airport Express Line.

 

 

學生上網學習支援計劃

香港電訊支援貧困學生上網學習,獲政府委任為「1家1網e學習」計劃的獨家寬頻服務供應商,於本學年為全港超過200,000個符合資格的家庭,提供實惠的網上行寬頻上網服務計劃。自有關計劃於2011年7月開始,香港電訊一直為學生提供家居寬頻服務優惠。

Internet learning support to students

HKT helps underprivileged students gain access to Internet learning. Appointed as the sole broadband service provider in the Government’s “i Learn at home” Internet Learning Support Programme, HKT is set to provide affordable NETVIGATOR broadband service offers to more than 200,000 eligible families for the current school year. HKT has supported the program by providing our broadband service at discounted prices for students since its commencement in July 2011.



i Learn at home
  
香港電訊個人客戶業務寬頻服務市場高級副總裁黃嗣輝先生(左一)、政府資訊科技總監賴錫璋先生(右三),以及香港社會服務聯會及香港小童群益會的代表較早前公佈有關計劃的新安排。
Mr. Ivan Wong, Senior Vice President, Broadband Services Marketing - Consumer Group of HKT (far left), Mr. Daniel Lai, Government Chief Information Officer (3rd from right), and representatives from The Hong Kong Council of Social Service and The Boys’ & Girls’ Clubs Association of Hong Kong earlier announced the program’s new service arrangement.


 
 

PCCW-HKT SIM卡支援八達通流動支付服務

PCCW-HKT與八達通卡有限公司合作,於10月推出香港首項八達通流動支付服務。流動通訊服務客戶只要將PCCW-HKT八達通流動電話卡插入支援近場無線通訊(NFC)的指定SONY智能手機,便可享用便利、高效及安全的流動支付服務。電話卡稍後將可供更多智能手機型號使用。

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Octopus mobile payment on PCCW-HKT SIM cards

PCCW-HKT cooperated with Octopus Cards Limited to introduce Hong Kong’s first Octopus mobile payment service in October. Mobile customers can simply insert a PCCW-HKT Octopus Mobile SIM (OMS) into designated SONY’s Near Field Communication (NFC)-enabled smartphones to enjoy convenient, effective and secure mobile payment. The OMS will support more smartphone models in due course.

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Octopus mobile payment

 

 

推動中小企應用資訊及通訊科技

香港電訊最近推出一系列行業應用服務方案,以推動香港中小企善用資訊及通訊科技,當中更特別為零售、飲食、貿易及製造,以及專業服務行業推出度身訂造的方案。所有有關服務方案均簡單易用,而且都是低門檻及以自選模式提供,令中小企在資源規劃上更具彈性。

香港電訊為各大小企業客戶提供多元化的服務。我們設於鰂魚涌的全新商業客戶體驗中心HKT Showcase 已經開幕,設有中小企、統一通訊、流動應用、跨境通訊,以及數據網絡及雲端專區,展示我們的旗艦產品及解決方案。

HKT promotes ICT adoption among SMEs

HKT has recently launched a series of industry specific solutions for SMEs in Hong Kong in order to promote their adoption of information and communications technologies (ICT). In particular, some tailor-made applications are available to retail, catering, trading and manufacturing, and professional services. All solutions are easy to use and of low entry cost with on-demand model so SMEs can enjoy flexibility in resources planning.

HKT provides a wide array of services for corporate clients. The new HKT Showcase dedicated to them in Quarry Bay demonstrates our flagship products and solutions for SMEs, Unified Communications, Mobility, China and Regional, and Data Network and Cloud.
 

 
  HKT showcase   HKT showcase   HKT showcase  
    
佔地近 3,000平方呎的體驗中心備有一個可容納 70 人的劇院式演講廳及先進TelePresence視象會議室等。
The 3,000 sq. ft. stylish showcase features a 70-seat theater, a TelePresence room, etc.
 

 

學與教博覽2013

HKT education於12月參與了由教育局全力支持的「學與教博覽2013」。HKT education的展區為場內200多個參展商中最大,展示了我們的一站式電子學習方案,現場亦有多間學校的師生進行電子學習示範課。

Learning & Teaching Expo 2013

In December, HKT education participated in the Learning & Teaching Expo 2013 supported by the Education Bureau. With the most prominent presence among more than 200 exhibitors, HKT education showcased its one-stop eLearning solutions and conducted eLearning class demos for teachers and students from several schools.
 

 

Learning & Teaching Expo 2013
 

 

  eSmartHealth
 
香港電訊個人客戶業務董事總經理吳永豪先生(左)與香港及荃灣港安醫院院長及行政總裁楊銘澧博士出席服務啟動儀式。
Mr. Ringo Ng, Managing Director of HKT's Consumer Group (left), and Dr. Frank Yeung, President & CEO of Hong Kong and Tsuen Wan Adventist Hospital, at the kick-off ceremony.
 

雲端體重管理服務

隨著市民越來越注重身體健康,香港電訊不斷開發以IT為基礎的醫療保健服務。其全資附屬公司益體健有限公司與香港及荃灣港安醫院早前攜手合作推出「e体健」X 港安「新起點」體重管理方案,協助用戶管理他們的健康數據,並讓醫護人員透過雲端平台掌握有關數據。

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Cloud-based weight management solutions

HKT continues to develop IT-backed health services for the increasingly health-conscious members of the public. Its subsidiary eSmartHealth Limited and Hong Kong and Tsuen Wan Adventist Hospital have jointly launched eSmartHealth X Adventist NEWSTART weight management solutions. The service will help users manage their health data, and enable healthcare professionals to monitor the data via a cloud platform.

more
 

 

 

贊助學生IT夏令營

香港電訊及其母公司電訊盈科早前聯合贊助由香港電腦學會、上海市計算機學會及IMA資訊經理人協會(台灣)共同主辦的「 2013 滬港台青少年 IT 夏令營」。集團主席李澤楷先生出席開幕典禮及擔任主禮嘉賓,並鼓勵學生們在一些剛萌芽的IT行業技術範疇發展,以取得更大成就。

 
 

Sponsorship for student IT summer camp

HKT and its parent company, PCCW, jointly sponsored the Shanghai-Hong Kong-Taiwan Youth IT Summer Camp 2013 co-organized by the Hong Kong Computer Society, Shanghai Computer Society and Information Management Association, Taiwan. Mr. Richard Li, Group Chairman, attended the opening ceremony as Guest of Honor and encouraged the students to tap the unexplored potential of the IT industry.

  Shanghai-Hong Kong-Taiwan Youth IT Summer Camp 2013  

 

愛心關懷雙月

為了提高員工對社區及環保的關注,我們將2013年12月及2014年1月定為「愛心關懷雙月」。期間我們與其他慈善及環保組織一起舉辦多項活動,例如探訪長者、編織頸巾送予有需要人士、素食日、舊物回收等。「愛心關懷雙月」活動旨在鼓勵員工特別在節日向弱勢社群傳遞温暖,並將環保融入日常生活之中。

於12月7日,電訊盈科再度榮獲社會福利署頒發「2012 年最高服務時數獎(私人團體 – 組別一)」優異獎,以表揚我們積極參與義工服務。
 

 
 

Highest Service Hour Award in 2012 (Private Organizations - Category 1)

 

Love and Care Months

To promote the awareness of community care and environmental protection among staff, we have designated December 2013 and January 2014 as the “Love and Care Months”. During the period, we will organize elderly visits, scarf knitting for the needy, vegetarian day, recycling of second-hand goods, etc. in cooperation with other voluntary and green organizations. The campaign aims to encourage staff to care for the disadvantaged in the community especially in this festive season and to make environmental protection part of their daily life.

In recognition of our volunteer services, PCCW was again awarded a merit prize in the “Highest Service Hour Award in 2012 (Private Organizations - Category 1)” by the Social Welfare Department on December 7.

 

 

PCCW Global贊助緊急救災支援

PCCW Global自2008年開始,一直是Télécoms Sans Frontières (TSF)的企業夥伴,透過贊助來支援TSF於受戰爭或其他災害影響的地區提供緊急電訊服務。PCCW Global是於2013年全球營運商頒獎禮(Global Carrier Awards 2013)上獲TSF嘉許的八間機構之一,以表揚其對公益事務的支持。TSF最近於菲律賓為受到海燕風災影響的災民及當地的救援機構提供即時及重要的通訊工具。TSF早前亦在敘利亞為醫院提供衛星互聯網連接,及協助設立為難民兒童提供教育的資訊及通訊科技中心,以應對當地與日俱增的人道危機。

Emergency response sponsored by PCCW Global

PCCW Global has been a Télécoms Sans Frontières (TSF) corporate partner since 2008, sponsoring TSF’s rescue efforts to relieve war or other disaster-hit locations by providing emergency telecom services. PCCW Global was one of the eight organizations recognized by TSF at the Global Carrier Awards 2013 for their support of charity. Recently, TSF has provided immediate, essential telecom tools to the people affected by typhoon Haiyan and the aid agencies in the Philippines. Earlier, TSF also supplied satellite Internet connections for hospitals and contributed to the setup of ICT centers for the education of refugee children in Syria in response to the increasingly devastating humanitarian crisis there.
 

 

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