Sustainability

As a responsible corporation, we strive to make positive contributions, create long-term value for our businesses and support the sustainable development of the communities we serve.

Environmental

As a leading technology solutions enabler in Hong Kong, we recognise our responsibility to drive sustainable change and minimise our environmental impact. By offering green solutions, we empower our customers and communities to use our products more sustainably. Within our organisations, we strive to optimise energy efficiency, reduce GHG emissions, promote the responsible use of resources and preserve biodiversity and natural resources. We have also bolstered our climate resilience by proactively identifying, evaluating and managing climate-related risks and opportunities. Through continuous improvement of our environmental performance and collaboration with stakeholders, we are committed to shaping a sustainable future.

Social

The Group is dedicated to positively impacting society by building a better future for all. We recognise that a diverse and effective talent pool is crucial for driving digital innovation and creating value for the broader community. To achieve this, we are committed to cultivating an inclusive and respectful working environment where everyone feels valued and empowered. This approach enables us to attract and retain a wide range of talent, leveraging their expertise and strengths to meet the evolving needs of our communities.

Governance

The Group upholds responsible and sustainable business practices across our business operations and value chain. We also strive to exceed customer expectations by delivering services and products with enhanced customer experience.

Environmental Targets for 2030

As part of the Group's continuous efforts to enhance its ESG performance, we have established a new set of environmental targets for 2030, aimed at further reducing our environmental footprint.

 Electricity Consumption*GHG EmissionsWaste ManagementWater Consumption
Type of TargetReduce electricity
consumption intensity
(kWh/GB)
Reduce absolute
GHG emissions
(Scope 1 and 2)
Divert non-hazardous
waste from landfill
Reduce water
consumption
2030
Target
23.0% (vs 2024)28.4% (vs 2024)Achieve non-hazardous
waste diversion rate#
of 30%
Maintain a
downward trend in total
water consumption

*Target applies to HKT’s wireless and fixed-line services in Hong Kong
#Construction waste is excluded

2025 Sustainability Performance Highlights

Good Governance

Driving Business Success with Strong Business Ethics
  • Revised and updated Group policies to strengthen corporate governance framework
  • Established the Corporate Event Escalation Guideline to complement the Corporate Incident Response Plan, ensuring risk events are timely and duly managed

Managing Supply Chain in a Sustainable Manner

91%

of our total procurement spend was with Hong Kong-based suppliers

163

supplier visits conducted

Shared Societal Value

Delivering Customer-centric Services

1.84 billion+

cyber threats blocked

700 million+

suspicious local and overseas calls blocked

Deepening Community Engagement

4,147

total volunteering hours

170+

AI workshops conducted

15,000+

customers took part in the above-mentioned workshops

85

digital literacy outreach sessions delivered

Fostering a Thriving Workforce

1:1.4

female to male staff ratio

~31%

of management positions taken by female

Enhancing Environmental Stewardship

Committing to Environmental Management

7.6%

total GHG emissions (Scope 1 & 2) (YoY change)

9.3%

general waste (YoY change)

Offering Green Solutions

13

schools across Hong Kong and Macao are provided with support to 5G Weather Stations

10,500+

electric vehicle parking bays established by Smart Charge

Sustainability Recognitions and Ratings

  • Obtained an “A” rating in the MSCI ESG Ratings 1
  • 10 Years Plus Caring Company Logo by the Hong Kong Council of Social Service with advanced performance
  • Smart Energy Solution Award (Public Utility) at the CLP Smart Energy Award 2025
  • Merit in the Best AI Adoption category at the DALA Awards 2025
  • Gold Awards for Best International Carrier and Best Cybersecurity Solution (PCCW Global); Silver Awards for the Best Enterprise Solution and the Best ESG-driven ICT Solution (HKT Enterprise Solutions) at the Communications Association of Hong Kong Star Awards 2025
  • Grand Awards for Change Management, HR Digitalisation and Talent Management at the Hong Kong Institute of Human Resource Management’s HR Excellence Award 24/25
  • Gold Award in the Best Business “Environmental, Social and Governance” News Reporting — Video and Audio category at The 9th Business Journalism Awards by The Hang Seng University of Hong Kong (Now TV)
1The use by HKT of any MSCI ESG Research LLC or its affiliates (“MSCI”) data, and the use of MSCI logos, trademarks, service marks or index names herein, do not constitute a sponsorship, endorsement, recommendation, or promotion of HKT by MSCI. MSCI services and data are the property of MSCI or its information providers, and are provided ‘as-is’ and without warranty. MSCI names and logos are trademarks or service marks of MSCI.

Environmental, Social and Governance Report

Learn more about the Group’s ESG initiatives and performance.