Sustainability

As a responsible corporation, we strive to make positive contributions, create long-term value for our businesses and support the sustainable development of the communities we serve.

Environmental

As a leading technology solutions enabler in Hong Kong, we recognise our responsibility to drive sustainable change and minimise our environmental impact. By offering green solutions, we empower our customers and communities to use our products more sustainably. Within our organisations, we strive to optimise energy efficiency, reduce GHG emissions, promote the responsible use of resources and preserve biodiversity and natural resources. We have also bolstered our climate resilience by proactively identifying, evaluating and managing climate-related risks and opportunities. Through continuous improvement of our environmental performance and collaboration with stakeholders, we are committed to shaping a sustainable future.

Social

The Group is dedicated to positively impacting society by building a better future for all. We recognise that a diverse and effective talent pool is crucial for driving digital innovation and creating value for the broader community. To achieve this, we are committed to cultivating an inclusive and respectful working environment where everyone feels valued and empowered. This approach enables us to attract and retain a wide range of talent, leveraging their expertise and strengths to meet the evolving needs of our communities.

Governance

The Group upholds responsible and sustainable business practices across our business operations and value chain. We also strive to exceed customer expectations by delivering services and products with enhanced customer experience.

2024 Sustainability Performance Highlights

Good Governance

Driving Business Success with Strong Business Ethics

4

compliance refresher trainings were launched to facilitate staff observance on topics about Enterprise Risk Management, anti-bribery and corruption, data privacy and international trade compliance

Managing Supply Chain in a Sustainable Manner

77%

suppliers are based in Hong Kong

99

supplier visits conducted

Shared Societal Value

Delivering Customer-centric Services

981

net promoter score in technical support

3 billion+

cyber threats blocked

800 million+

suspicious local and overseas calls blocked
1Net Promoter Score in technical support is evaluated based on the survey sent to customers who received services delivered by our mobile consultants at designated csl/1O1O shops such as handset data transfer and smartphone workshop.

Driving Digital Innovation and Value

99%

of Hong Kong covered by comprehensive 5G network
Deepening Community Engagement

2,500

total volunteering hours

Fostering a Thriving Workforce

1:1.4

female to male staff ratio

About 33%

of management positions taken by female

184,889

total training hours

Enhancing Environmental Stewardship

Committing to Environmental Management

↓2.9%

GHG emissions (YoY change)

↓3.4%

electricity consumption (YoY change)

↓0.9%

general waste (YoY change)

70%+

of our loan facilities come from sustainable financing

Offering Green Solutions

30+

exchange buildings adopted smart energy solutions

12

schools installed 5G Weather Station provided by HKT education

Nearly 10,000

electric vehicle parking bays established by Smart Charge

Sustainability Recognitions and Ratings

  • A constituent of the World ESG Screened Index, World ESG Enhanced Focus CTB Index and ACWI ESG Universal Index as of the end of December 20242The selected company of S&P Global Sustainability Yearbook (China Edition) 2024
  • ESG Report of the Year — Large Market Capitalisation, Best in ESG — Large Market Capitalisation, Best in Reporting — Large Market Capitalisation and merit in Theme Awards under The BDO ESG Awards 2024
  • 10 Years Plus Caring Company Logo by the Hong Kong Council of Social Service
  • Certificate of appreciation from Hong Kong Economic Journal under the ESG Achievement Programme 2024
  • Excellence in ESG Award — Listed Company (Telecom & technology) from Ming Pao ESG Award 2024
  • Friends of EcoPark 2024 by the Environmental Protection Department
  • Grand Award in Energy Management (Corporate/Government Bodies) in CLP Smart Energy Award 2024
2The use by HKT of any MSCI ESG Research LLC or its affiliates (“MSCI”) data, and the useof MSCI logos, trademarks, service marks or index names herein, do not constitute a sponsorship, endorsement, recommendation, or promotion of HKT by MSCI. MSCI services and data are the property of MSCI or its information providers, and are provided ‘as-is’ and without warranty. MSCI names and logos are trademarks or service marks of MSCI.

Environmental, Social and Governance Report

Learn more about the Group’s ESG initiatives and performance.