HKT (SEHK: 6823) is Hong Kong’s premier telecommunications service provider. It meets the needs of the Hong Kong public and local and international businesses with a wide range of services including local telephony, local data and broadband, international telecommunications, mobile, and other telecommunications businesses such as customer premises equipment sale, outsourcing, consulting, and contact centers.

Together with the highly successful media business of its parent company, PCCW Limited, HKT offers innovative media content and services across the PCCW Group’s unique quadruple-play platforms – fixed-line, broadband Internet access, TV and mobile.

Date Posted:May 27, 2021

Team Manager (CFM)
PCCW_A-20210526-00000364

Job Description:

Your role

  • Assist the Fulfillment & Service team head to provide pre-sales and post-sales order fulfilment services to sales channels and business counterparts to achieve business goals;
  • Establish and implement necessary control and measure to ensure operational efficiency and compliance;
  • Perform and conduct order/call monitoring and staff coaching to meet quality/SLA targets, and identify key areas for continuous performance and process improvement;
  • Work with counterparts to set up and execute operational policies, procedures and workflow to support the launch of different products & services
  • Compile operation reports and provide feedback on policies, processes and customer issues

Job Location:

Hong Kong

Requirements:

To succeed in this role

  • Diploma graduate or above;
  • Minimum 5 years solid experience in sales/service support, with front-end operations experience is an added advantage;
  • Good command of spoken and written English and Chinese;
  • Proficient PC skills, e.g. MS Word, Excel and PowerPoint;
  • Good business sense/acumen, with problem solving capability and able to work independently under pressure;
  • Self-initiated and well organized, with good interpersonal and communication skills;
  • Possess a total ownership/end-to-end mindset with good working attitude.

Closing Posted:Jun 26, 2021

Application Methods:


If you wish to have an exciting and rewarding career, send us your CV via the following methods.

PCCW is an equal opportunity employer and welcomes applications from all qualified candidates. Information provided will be treated in strict confidence and will only be used for recruitment-related purposes. Personal data provided by job applicants will be used strictly in accordance with the employer's personal data policies, a copy of which will be provided immediately upon request.

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