HKT (SEHK: 6823) is Hong Kong’s premier telecommunications service provider. It meets the needs of the Hong Kong public and local and international businesses with a wide range of services including local telephony, local data and broadband, international telecommunications, mobile, and other telecommunications businesses such as customer premises equipment sale, outsourcing, consulting, and contact centers.
Together with the highly successful media business of its parent company, PCCW Limited, HKT offers innovative media content and services across the PCCW Group’s unique quadruple-play platforms – fixed-line, broadband Internet access, TV and mobile.
Date Posted:May 27, 2021
Job Description:
Your role
- To handle hotline calls and complaints cases escalated from 1st tier team members and provide solutions to tackle customer's requirement
- To jointly work with other departments and identify possible solutions to settle the cases
- To assist Team Manager in statistic reports compilations
- To consolidate feedback from team members and make recommendations to the management for improvements on operational efficiency
Job Location:
Hong KongRequirements:
To succeed in this role
- Relevant working experience in Customer Service and Complaint Handling, experience in telecom industry is preferred
- Excellent interpersonal and communication skills
- Good analytical and problem solving skills
- Resilient and positive attitude, result-oriented
- Highly responsible and capable to work under pressure
- Proven ability to communicate (written & verbal) in English and Chinese
- Knowledge in telecom products (e.g. fixed line, broadband and/or mobile) and related support flow is preferred
Closing Posted:Jun 26, 2021
Application Methods:
If you wish to have an exciting and rewarding career, send us your CV via the following methods.
- - Email: lily.kc.ho@pccw.com
- - Fax: 29625395
PCCW is an equal opportunity employer and welcomes applications from all qualified candidates. Information provided will be treated in strict confidence and will only be used for recruitment-related purposes. Personal data provided by job applicants will be used strictly in accordance with the employer's personal data policies, a copy of which will be provided immediately upon request.
HKT (SEHK: 6823) is Hong Kong’s premier telecommunications service provider. It meets the needs of the Hong Kong public and local and international businesses with a wide range of services including local telephony, local data and broadband, international telecommunications, mobile, and other telecommunications businesses such as customer premises equipment sale, outsourcing, consulting, and contact centers.
Together with the highly successful media business of its parent company, PCCW Limited, HKT offers innovative media content and services across the PCCW Group’s unique quadruple-play platforms – fixed-line, broadband Internet access, TV and mobile.
Date Posted:May 27, 2021
Customer Care Officer
PCCW_A-20210526-00000362Job Description:
Your role
- To handle hotline calls and complaints cases escalated from 1st tier team members and provide solutions to tackle customer's requirement
- To jointly work with other departments and identify possible solutions to settle the cases
- To assist Team Manager in statistic reports compilations
- To consolidate feedback from team members and make recommendations to the management for improvements on operational efficiency
Job Location:
Hong KongRequirements:
To succeed in this role
- Relevant working experience in Customer Service and Complaint Handling, experience in telecom industry is preferred
- Excellent interpersonal and communication skills
- Good analytical and problem solving skills
- Resilient and positive attitude, result-oriented
- Highly responsible and capable to work under pressure
- Proven ability to communicate (written & verbal) in English and Chinese
- Knowledge in telecom products (e.g. fixed line, broadband and/or mobile) and related support flow is preferred
Closing Posted:Jun 26, 2021
Application Methods:
If you wish to have an exciting and rewarding career, send us your CV via the following methods.
- - Email: lily.kc.ho@pccw.com
- - Fax: 29625395
PCCW is an equal opportunity employer and welcomes applications from all qualified candidates. Information provided will be treated in strict confidence and will only be used for recruitment-related purposes. Personal data provided by job applicants will be used strictly in accordance with the employer's personal data policies, a copy of which will be provided immediately upon request.