HKT (SEHK: 6823) is Hong Kong’s premier telecommunications service provider. It meets the needs of the Hong Kong public and local and international businesses with a wide range of services including local telephony, local data and broadband, international telecommunications, mobile, and other telecommunications businesses such as customer premises equipment sale, outsourcing, consulting, and contact centers.

Together with the highly successful media business of its parent company, PCCW Limited, HKT offers innovative media content and services across the PCCW Group’s unique quadruple-play platforms – fixed-line, broadband Internet access, TV and mobile.

Date Posted:Jul 15, 2021

Technical Support Officer
PCCW_A-20210526-00000361

Job Description:

Your role

  • Provide IT technical support services to end users including desktop and laptop, printer and computer peripherals etc.
  • Maintain IT helpdesk service processes, response and case log reporting on ticketing management system according to agreed SLA
  • IT hardware and software asset inventory and security patch management on a regular basis
  • Provide maintenance support by the company policies and procedures on IT system, network equipment, server and facilities setup, installation and configuration, system and application monitoring
  • Planned or unplanned onsite support duty will be required subject to agreed SLA and assignment by the supervisor

 


Job Location:

Hong Kong

Requirements:

To succeed in this role

  • Holder of Certificate or above in Business Computing or related disciplines
  • 1 year hands-on experience in computer hardware and software support, troubleshooting and problem solving
  • Knowledge in Microsoft Windows, Office and E-mail applications, Virtualization technologies
  • Customer Service-oriented, positive thinking, can-do attitude and able to work independently
  • Good command of spoken and written English and Cantonese
  • Fresh graduate or less experienced candidate will also be considered

Closing Posted:Aug 14, 2021

Application Methods:


If you wish to have an exciting and rewarding career, send us your CV via the following methods.

PCCW is an equal opportunity employer and welcomes applications from all qualified candidates. Information provided will be treated in strict confidence and will only be used for recruitment-related purposes. Personal data provided by job applicants will be used strictly in accordance with the employer's personal data policies, a copy of which will be provided immediately upon request.

Privacy Policy Statement

HKT (SEHK: 6823) is Hong Kong’s premier telecommunications service provider. It meets the needs of the Hong Kong public and local and international businesses with a wide range of services including local telephony, local data and broadband, international telecommunications, mobile, and other telecommunications businesses such as customer premises equipment sale, outsourcing, consulting, and contact centers.

Together with the highly successful media business of its parent company, PCCW Limited, HKT offers innovative media content and services across the PCCW Group’s unique quadruple-play platforms – fixed-line, broadband Internet access, TV and mobile.

Date Posted:Jul 15, 2021

Technical Support Officer

PCCW_A-20210526-00000361

Job Description:

Your role

  • Provide IT technical support services to end users including desktop and laptop, printer and computer peripherals etc.
  • Maintain IT helpdesk service processes, response and case log reporting on ticketing management system according to agreed SLA
  • IT hardware and software asset inventory and security patch management on a regular basis
  • Provide maintenance support by the company policies and procedures on IT system, network equipment, server and facilities setup, installation and configuration, system and application monitoring
  • Planned or unplanned onsite support duty will be required subject to agreed SLA and assignment by the supervisor

 


Job Location:

Hong Kong

Requirements:

To succeed in this role

  • Holder of Certificate or above in Business Computing or related disciplines
  • 1 year hands-on experience in computer hardware and software support, troubleshooting and problem solving
  • Knowledge in Microsoft Windows, Office and E-mail applications, Virtualization technologies
  • Customer Service-oriented, positive thinking, can-do attitude and able to work independently
  • Good command of spoken and written English and Cantonese
  • Fresh graduate or less experienced candidate will also be considered

Closing Posted:Aug 14, 2021

Application Methods:


If you wish to have an exciting and rewarding career, send us your CV via the following methods.

PCCW is an equal opportunity employer and welcomes applications from all qualified candidates. Information provided will be treated in strict confidence and will only be used for recruitment-related purposes. Personal data provided by job applicants will be used strictly in accordance with the employer's personal data policies, a copy of which will be provided immediately upon request.

Privacy Policy Statement