HKT (SEHK: 6823) is Hong Kong’s premier telecommunications service provider. It meets the needs of the Hong Kong public and local and international businesses with a wide range of services including local telephony, local data and broadband, international telecommunications, mobile, and other telecommunications businesses such as customer premises equipment sale, outsourcing, consulting, and contact centers.

Together with the highly successful media business of its parent company, PCCW Limited, HKT offers innovative media content and services across the PCCW Group’s unique quadruple-play platforms – fixed-line, broadband Internet access, TV and mobile.

Date Posted:May 25, 2021

Senior Customer Analytics Manager
PCCW_A-20210524-00000358

Job Description:

As a member of our Customer Relationships Management Team, we are looking for a Senior Customer Analytics Manager, who will lead a team of customer data analysts, to help us discover information and business insights from customer data so as to make smarter decisions and answer business questions for better services and results. Your primary focus will be in applying data mining/machine learning techniques, doing statistical analysis, and building high quality propensity models so as to deliver incremental business value.  All these activities need closely working with related marketing and sales units.

Your Role

  • Understand and apply latest customer analytic tools and data mining knowledge to achieve assigned business goals and KPIs.
  • Demystify business problems by examining business data in quantitative/scientific approach.  Provide insights and make practical recommendations.
  • Explore and develop new data collection procedures within company or from third parties to improve model prediction capability for better customer segmentation.  
  • Assess and test new analytical tools to facilitate company digital transformation.
  • Provide direction, mentorship and guidance to a small team of customer data analysts to achieve defined business objectives and goals.

Job Location:

Hong Kong

Requirements:

To Succeed in this Role

  • University degree holder in Statistics, Mathematics, Computer Science, Data Science or related disciplines.
  • At least 8 years of relevant data analytics experience with at least 3 years of supervisory and/or managerial level.
  • Excellent understanding of machine learning techniques/ algorithms and data mining techniques.
  • Proficiency in programming languages such as SQL, Python, SAS, WPS.
  • Experience in applying results from analyses and models to business so as to  increase revenue, streamline operations cost or enhance customer experience.
  • Knowledge of creating reports/analyses with data visualization tools such as QlikSense/QlikView, Tableau, Power BI, etc.
  • Knowledge in IT / telecom industry an advantage.
  • Knowledge of web data extraction and aggregate big datasets.
  • Strong communications skills to work with people at all levels.
  • Good command in both spoken and written English.

Closing Posted:Jun 25, 2021

Application Methods:


If you wish to have an exciting and rewarding career, send us your CV via the following methods.

If you have the desire for an exciting and rewarding career, please send us your resume immediately, quoting the reference number, your present and expected salary via email to Human Resources.

 

PCCW is an equal opportunity employer and welcomes applications from all qualified candidates. Information provided will be treated in strict confidence and will only be used for recruitment-related purposes. Personal data provided by job applicants will be used strictly in accordance with the employer's personal data policies, a copy of which will be provided immediately upon request.

Privacy Policy Statement

HKT (SEHK: 6823) is Hong Kong’s premier telecommunications service provider. It meets the needs of the Hong Kong public and local and international businesses with a wide range of services including local telephony, local data and broadband, international telecommunications, mobile, and other telecommunications businesses such as customer premises equipment sale, outsourcing, consulting, and contact centers.

Together with the highly successful media business of its parent company, PCCW Limited, HKT offers innovative media content and services across the PCCW Group’s unique quadruple-play platforms – fixed-line, broadband Internet access, TV and mobile.

Date Posted:May 25, 2021

Senior Customer Analytics Manager

PCCW_A-20210524-00000358

Job Description:

As a member of our Customer Relationships Management Team, we are looking for a Senior Customer Analytics Manager, who will lead a team of customer data analysts, to help us discover information and business insights from customer data so as to make smarter decisions and answer business questions for better services and results. Your primary focus will be in applying data mining/machine learning techniques, doing statistical analysis, and building high quality propensity models so as to deliver incremental business value.  All these activities need closely working with related marketing and sales units.

Your Role

  • Understand and apply latest customer analytic tools and data mining knowledge to achieve assigned business goals and KPIs.
  • Demystify business problems by examining business data in quantitative/scientific approach.  Provide insights and make practical recommendations.
  • Explore and develop new data collection procedures within company or from third parties to improve model prediction capability for better customer segmentation.  
  • Assess and test new analytical tools to facilitate company digital transformation.
  • Provide direction, mentorship and guidance to a small team of customer data analysts to achieve defined business objectives and goals.

Job Location:

Hong Kong

Requirements:

To Succeed in this Role

  • University degree holder in Statistics, Mathematics, Computer Science, Data Science or related disciplines.
  • At least 8 years of relevant data analytics experience with at least 3 years of supervisory and/or managerial level.
  • Excellent understanding of machine learning techniques/ algorithms and data mining techniques.
  • Proficiency in programming languages such as SQL, Python, SAS, WPS.
  • Experience in applying results from analyses and models to business so as to  increase revenue, streamline operations cost or enhance customer experience.
  • Knowledge of creating reports/analyses with data visualization tools such as QlikSense/QlikView, Tableau, Power BI, etc.
  • Knowledge in IT / telecom industry an advantage.
  • Knowledge of web data extraction and aggregate big datasets.
  • Strong communications skills to work with people at all levels.
  • Good command in both spoken and written English.

Closing Posted:Jun 25, 2021

Application Methods:


If you wish to have an exciting and rewarding career, send us your CV via the following methods.

If you have the desire for an exciting and rewarding career, please send us your resume immediately, quoting the reference number, your present and expected salary via email to Human Resources.

 

PCCW is an equal opportunity employer and welcomes applications from all qualified candidates. Information provided will be treated in strict confidence and will only be used for recruitment-related purposes. Personal data provided by job applicants will be used strictly in accordance with the employer's personal data policies, a copy of which will be provided immediately upon request.

Privacy Policy Statement