HKT (SEHK: 6823) is Hong Kong’s premier telecommunications service provider. It meets the needs of the Hong Kong public and local and international businesses with a wide range of services including local telephony, local data and broadband, international telecommunications, mobile, and other telecommunications businesses such as customer premises equipment sale, outsourcing, consulting, and contact centers.

Together with the highly successful media business of its parent company, PCCW Limited, HKT offers innovative media content and services across the PCCW Group’s unique quadruple-play platforms – fixed-line, broadband Internet access, TV and mobile.

Date Posted:Jun 08, 2020

(Senior) Customer Data Analyst
PCCW_A-20200608-00000161

Job Description:

As a team member of Customer Data Analytics Team under Consumer Group, you will be responsible for performing target database list generation, data extraction, campaign tracking, business performance reporting, customer data analyses and supporting database development, that enable PCCW/HKT Business Units to grow and retain the customer base, and provide fact-based data driven insights on customer behavior and lifetime value. Major job responsibilities include:

  • Perform data extraction on demand to fulfill marketing programs’ requirements;
  • Compile reports relating to business performance/service usage, customer analyses, and statistical modeling;
  • Perform campaign tracking, assist in execution of standard data mapping jobs and verify data sets;
  • Conduct user acceptance test of in-house-developed applications. 

Job Location:

Hong Kong

Requirements:

  • University graduate in Computer Science, Information Technology, Data Science, Statistics or relevant discipline;
  • 1 - 3 years' working experience in programming, data extraction, MIS;
  • Proficiency in relational databases - SQL, SAS, VBA and FoxPro, with knowledge and experience on Cognos, Excel, Python, Java, Java script;
  • Practical experience in working with BI visualization tools (e.g. Qlik View/Sense or Tableau)   is an advantage;
  • Technical knowledge on different server operating systems is preferred;
  • Good analytical and problem solving skills, able to work under tight timeline;
  • Self-motivated and able to accomplish multiple tasks with minimal supervision;
  • Good interpersonal and communication skills and able to work with people at all levels;
  • Good command in both spoken and written English;
  • Candidate with more experience will be considered for the position of Senior Customer Data Analyst.

Closing Posted:Jul 07, 2020

Application Methods:


If you wish to have an exciting and rewarding career, send us your CV via the following methods.

PCCW is an equal opportunity employer and welcomes applications from all qualified candidates. Information provided will be treated in strict confidence and will only be used for recruitment-related purposes. Personal data provided by job applicants will be used strictly in accordance with the employer's personal data policies, a copy of which will be provided immediately upon request.

Privacy Policy Statement

HKT (SEHK: 6823) is Hong Kong’s premier telecommunications service provider. It meets the needs of the Hong Kong public and local and international businesses with a wide range of services including local telephony, local data and broadband, international telecommunications, mobile, and other telecommunications businesses such as customer premises equipment sale, outsourcing, consulting, and contact centers.

Together with the highly successful media business of its parent company, PCCW Limited, HKT offers innovative media content and services across the PCCW Group’s unique quadruple-play platforms – fixed-line, broadband Internet access, TV and mobile.

Date Posted:Jun 08, 2020

(Senior) Customer Data Analyst

PCCW_A-20200608-00000161

Job Description:

As a team member of Customer Data Analytics Team under Consumer Group, you will be responsible for performing target database list generation, data extraction, campaign tracking, business performance reporting, customer data analyses and supporting database development, that enable PCCW/HKT Business Units to grow and retain the customer base, and provide fact-based data driven insights on customer behavior and lifetime value. Major job responsibilities include:

  • Perform data extraction on demand to fulfill marketing programs’ requirements;
  • Compile reports relating to business performance/service usage, customer analyses, and statistical modeling;
  • Perform campaign tracking, assist in execution of standard data mapping jobs and verify data sets;
  • Conduct user acceptance test of in-house-developed applications. 

Job Location:

Hong Kong

Requirements:

  • University graduate in Computer Science, Information Technology, Data Science, Statistics or relevant discipline;
  • 1 - 3 years' working experience in programming, data extraction, MIS;
  • Proficiency in relational databases - SQL, SAS, VBA and FoxPro, with knowledge and experience on Cognos, Excel, Python, Java, Java script;
  • Practical experience in working with BI visualization tools (e.g. Qlik View/Sense or Tableau)   is an advantage;
  • Technical knowledge on different server operating systems is preferred;
  • Good analytical and problem solving skills, able to work under tight timeline;
  • Self-motivated and able to accomplish multiple tasks with minimal supervision;
  • Good interpersonal and communication skills and able to work with people at all levels;
  • Good command in both spoken and written English;
  • Candidate with more experience will be considered for the position of Senior Customer Data Analyst.

Closing Posted:Jul 07, 2020

Application Methods:


If you wish to have an exciting and rewarding career, send us your CV via the following methods.

PCCW is an equal opportunity employer and welcomes applications from all qualified candidates. Information provided will be treated in strict confidence and will only be used for recruitment-related purposes. Personal data provided by job applicants will be used strictly in accordance with the employer's personal data policies, a copy of which will be provided immediately upon request.

Privacy Policy Statement