1O1O

Q(1O1O) How do I set up the MMS?

Please follow the steps below:

Samsung Galaxy S7(Android 6.0.1)

Enter “Application”> “Settings” >select “Mobile networks” > “Access Point Names”, then fill in the information required with reference to the picture below:

Input “http://192.168.58.171:8002”
MMS proxy: 192.168.59.51
MMS port: 8080

iOS
Press the “Menu” button and choose “Save”.
Enter “Settings” > “Mobile Data” > “Mobile Data Network”, then follow the steps below:

Q(1O1O) How do I know if I am using mobile data or Wi-Fi connection?

Most smartphones show different icons on the top of the screen indicating if Wi-Fi or mobile data is in use. Examples are shown below. Please refer to your handset user guide for details.

Q(1O1O) What is Internet tethering and how do I set up this function?

Internet tethering enables other devices to share Internet connection of your handset at the same time. You can connect your handset to other devices via USB/Bluetooth/ Wi-Fi.

Applicable to Android Firmware version 2.2 or above only

iOS version must be 3.1.3 or above and carrier must be 5.1 or 7.0 or above. If you are not using the above versions, you may connect your handset to iTunes and it will automatically require an iOS update.

Windows Phone

Only designated Windows Phone models have an “Internet Sharing” feature. For details, please refer to your handset manual or contact your handset’s manufacturer.

Notes:

1. Internet tethering is applicable to certain devices with designated tariff plans only.
2. Set-up procedures and options may vary depending on the handset model.
3. Activating Internet tethering will consume more power of your device.
4. If you move outside Wi-Fi coverage, your device will automatically connect to mobile data.

Q(1O1O) Why are the service charges on my first bill different from those stated in my service plan?

We issue monthly bills to customers. If your service commences after the bill cut-off date, your first bill will include pro-rata charges between the service commencement date and the bill cut-off date together with a full-month advance service charge.

If you have any question, please call 1O1O customer service hotline 28881010 for assistance.

Q(1O1O) What is an itemized bill?

If you have any question, please call 1O1O customer service hotline 28881010 for assistance.

Q(1O1O) How do I change my service plan? When will the new service plan become effective?

You may call 1O1O customer service hotline 28881010 for assistance or visit a 1O1O Center/Customer Service Center in person to change your service plan. In general, a new service plan will become effective on the next bill cut-off date.

Q(1O1O) How do I subscribe to/cancel value-added services? When will the subscription/ cancellation become effective?

You may call 1O1O customer service hotline 28881010 for assistance or visit a 1O1O Center/Customer Service Center in person to subscribe to/ cancel value-added services. If you have not specified the effective date, the subscription will become effective within 4 hours after the request is made at the soonest. For cancellation, we suggest that you set the effective date on the day before the coming bill date (bill cut-off date) because the pre-paid service charge will not be refunded.

Q(1O1O) How am I charged for using data? Is there any data package?

For inquiries about data packages, please call 1O1O customer service hotline 28881010 for assistance.

Q(1O1O) How do I dial IDD?

Use the IDD service on your phone in two ways (with IDD 001 as an example) :
1. Dial [001] [Country code] [Area code] [Tel no.] or
2. Dial [+] [Country code] + [Area code] + [Tel no.]
For details, please visit http://www.1010.com.hk/jsp/roaming_and_idd/roaming_tips/voice/service_description.jsp or call 1O1O customer service hotline 28881010.

Q(1O1O) How do I dial roaming calls?

Calling a local number while traveling overseas
Landline number: [0] [Area code] [Tel no.]
Mobile number: [Mobile phone no.]

Calling to Hong Kong / Other countries while travelling overseas
Landline number: [+] [Country Code] [Area code] [Tel no.]
Mobile number: [+] [Country Code] [Mobile phone no.]

For details, please visit http://www.1010.com.hk/jsp/roaming_and_idd/roaming_tips/voice/service_description.jsp or call 1O1O customer service hotline 28881010.