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Q(Fixed line) Why do I not have sound from eye3 Smart Communications Service?

Press the volume button on the eye3 Smart Communications Service device or make an adjustment at “Settings>Sound>Volume>Media” (Different models of the device or different Android version would have different setting) to effect an improvement. If the problem persists, reboot the device in an attempt to solve the problem.

Q(Fixed line) Can I only use hands free to talk when making a call with the eye3 Smart Communications Service device?

No. You can use the speaker or earpiece. Any 3.5mm-jet external speaker should be supported (hardware support varies, depending on the eye3 Smart Communications Service device model concerned. Refer to product information sheet for more details).

Q(Fixed line) Can I transfer a call when answering between the eye3 Smart Communications Service device and aparallel phone line?

The eye3 Smart Communications Service does not offer this functionat present.

Q(Fixed line) When I am watching TV on eye Home Smartphone, can I make a call usng the parallel phone line?

Yes, you can make a call using the parallel phone line when you are using the eye Home Smartphone to access content such as TV programs (but not when you are making a voice or video call).

Q(Fixed line) Does the eye3 Smart Communications Service device complete with free maintenance?

The warranty provided by the manufacturer does not cover loss or user damage (refer to product information sheet on eye3 Smart Communication Service application form for more details).

Q(Fixed line) How to install or update eye3 Smart Communications Service applications?

Please follow the steps below to install an eye3 Smart Communications Service application:
1. After entering to 「eye Home」 page , click「Menu」
2. Click 「App Menu」, select applications you want to install and click 「Download」
Please follow the steps below to update an eye3 Smart Communications Service application:
1. After entering to 「eye Home」page , click「Menu」
2. Click「Update」, select applications you want to update and click 「Update」

Q(Fixed line) How many call-answering modes are available from eye3 Smart Communications Service?

You can receive calls via the built-in hands free, or by using a parallel phone line (applicable only to customers who install a parallel phone line).

Q(Fixed line) Will eye3 Smart Communications Service be affected by my own Wi-Fi access point?

Our staff will measure the signal and advise you on the best choice of installation location when onsite. However, a Wi-Fi signal can be affected by surroundings (e.g. your own Wi-Fi access point) and building structure (e.g. thickness of walls). eye3 Smart Communications Service performance will vary accordingly.

Q(Fixed line) I cannot browse the Internet or use email via eye3 Smart Communications Service, and the “no Wi-Fi” icon shows on the status bar. How canI solve this problem?

Check if you have enabled “Flight Mode”? You will find an airplane icon on the status bar. If yes, disable “Flight Mode” and try again. If the problem persists, please click “Live Chat” for assistance.

Q(Fixed line) How do I activate call forwarding service?

To activate call forwarding service, please press「*05」. Then input the local telephone number where calls are diverted, and then press the「#」sign. To cancel call forwarding, you can press「#05」.You will hear a confirmation tone once call forwarding is activated or cancelled successfully.